Refund Policy

At Steltress, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase. Refunds are ONLY available if:

• You received the wrong item from Steltress.

• The item has a manufacturing defect.

• The issue is reported within 48 hours of delivery.

Refunds will NOT be granted if:

• The wig has been worn or installed.

• The lace has been cut.

• The stitching has been removed or tampered with.

• The wig has been washed, dyed, bleached, curled, straightened, or cut.

• The wig has been customized or altered in any way.

• The customer changes their mind after receiving the item.

Approved refunds will be processed within 24hrs after inspection.

Exchange Policy

We understand that customers may sometimes need a different style or size.

You may request an exchange if:

• The request is made within 48 hours of delivery.

• The wig is unused and unaltered.

• The lace has not been cut.

• The stitching remains intact.

• The original packaging is returned.

Exchange requests will NOT be accepted if:

• The wig has been customized.

• The wig has been worn.

• The stitching has been removed.

• The product has been damaged by the customer.

Where an exchange is approved, customers are responsible for delivery costs unless the mistake was made by Steltress.

Order Terms & Conditions Policy

Before placing your order, please note:

• Every wig is thoroughly inspected before dispatch.

• Photos and videos may be taken before shipping for quality assurance.

• Hair products are hygiene-sensitive items and must be returned exactly as received.

• Any alteration—including removing stitching, cutting lace, washing, coloring, styling, or sewing onto another cap—automatically voids eligibility for a refund or exchange.

• By making payment, you acknowledge that you have read and accepted all Steltress policies.

Thank you for choosing Steltress.